1. Introduction
Irw Consulting Inc. respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have about the way that information is handled. We encourage you to read this policy carefully so that you understand our practices in full before you provide any personal information to us.
Our work is delivered by a team that operates under the developer name IRWS. The IRWS team designs, integrates and optimises computer systems on behalf of Irw Consulting Inc., and this policy applies equally to every service we provide. When we refer to Irw Consulting Inc., the Company, we, us or our throughout this document, we are referring to the legal entity responsible for your information, which is Irw Consulting Inc., 2515 Villa Borghese Crt, Windsor - N9G 2K2, Canada.
By using our website at https://www.irw.lol, by contacting us, or by engaging our consulting services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not provide your personal information and please discontinue use of our website and services.
2. Who We Are
Irw Consulting Inc. is a provider of computer systems design and related services, operating within the professional, scientific and technical services sector. Our business focuses on systems architecture, systems integration, cloud and infrastructure planning, data strategy, security and technology advisory for organisations of all sizes.
Our registered business is located at 2515 Villa Borghese Crt, Windsor - N9G 2K2, Canada. You can reach our team by email at talk@irw.lol or by telephone at +17653809412. Our website is available at https://www.irw.lol and provides information about the services we offer.
Irw Consulting Inc. acts as the data controller for the personal information collected through our website and through our direct business relationships. This means we are responsible for deciding how and why your personal information is processed, and for ensuring that processing is carried out lawfully, fairly and transparently.
3. Scope of This Policy
This Privacy Policy applies to personal information we collect in a number of contexts. These include information you provide when you visit our website, when you contact us by email or telephone, when you request a consultation, when you subscribe to receive communications from us, and when you engage us to perform professional services for your organisation.
The policy also applies to personal information that we collect automatically when you browse our website, such as technical data about your device and how you navigate our pages. This kind of information helps us understand how visitors use our site and allows us to improve the experience for everyone.
This policy does not apply to information that is already in the public domain, nor does it apply to information that has been anonymised or aggregated so that it can no longer be used to identify you. It also does not apply to third party websites that may be linked from our site, which are governed by their own privacy practices as described in Section 15 of this policy.
4. Information We Collect
We collect several categories of personal information depending on how you interact with us. The information we collect can be grouped into the following broad categories.
Identity and contact information includes your name, email address, telephone number, job title, company name and mailing address. We collect this information when you complete our contact form, when you email or call us, or when you provide your details in the course of a business engagement.
Professional and project information includes the details you share with us about your organisation, your technology environment, your business goals and the challenges you wish to solve. This information is essential for us to understand your needs and to deliver relevant advice and services.
Technical information includes your internet protocol address, browser type and version, device type, operating system, the pages you view on our website, the time and date of your visit, and the referring website that brought you to us. We collect this information automatically through standard server logs and through limited analytics tools.
Communication information includes the content of any messages you send to us, together with our responses. We keep a record of our correspondence so that we can provide consistent and accurate support over time.
5. How We Collect Information
We collect personal information directly from you in most cases. Direct collection occurs when you fill out our contact form, send us an email, speak with us by telephone, or provide information during a consultation, proposal or project. We collect only the information that is necessary for the purpose you have requested.
We also collect some information automatically as you interact with our website. This automatic collection uses technologies such as server logs and small text files known as cookies. The purpose of automatic collection is to understand how our site is used, to keep the site secure, and to improve its performance and content over time.
In some cases we may receive information about you from third parties, for example when a colleague refers you to us, when your employer provides your contact details for a project, or when we use publicly available business directories to verify contact details. When we receive information from a third party, we use it only for the purpose for which it was provided and in accordance with this policy.
6. How We Use Your Information
We use the personal information we collect for a number of legitimate business purposes. The most important of these is to respond to your enquiries and to provide the services you have requested from us.
Specifically, we use your information to respond to messages you send through our contact form or by email, to schedule and prepare for consultations, to prepare proposals and quotations, to perform the professional services described in any agreement between us, and to communicate with you about the progress of a project.
We also use your information to improve our website and services, to understand how visitors use our site, to protect the security and integrity of our systems, to comply with legal and regulatory obligations, and, where you have agreed, to send you occasional communications about our services. We do not use automated decision making or profiling in a way that produces legal or similarly significant effects concerning you.
We will never sell your personal information to any third party. We do not use your information for purposes that are incompatible with the purposes described in this policy without first informing you.
7. Legal Bases for Processing
Where the law requires us to identify a legal basis for processing your personal information, we rely on one or more of the following grounds.
Performance of a contract: we process your information when it is necessary to enter into or perform a contract with you, such as an agreement for consulting services. Consent: in some cases we process your information on the basis of your consent, which you may withdraw at any time. Legitimate interests: we process information for our legitimate business interests, such as improving our website and responding to enquiries, where those interests are not overridden by your rights and freedoms.
Legal obligation: we process information where we are required to do so by law, for example to retain records for tax or accounting purposes. Where processing is based on consent, withdrawing your consent will not affect the lawfulness of processing that took place before the withdrawal.
10. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purpose for which it was collected.
Information used to respond to an enquiry is generally retained for a reasonable period after our last correspondence with you, after which it is deleted or anonymised. Information related to an active or completed client engagement is retained for the duration of the engagement and for a period afterwards as required to satisfy legal, tax and accounting obligations.
Technical information collected automatically through our website is retained in aggregated form where possible and is periodically reviewed and deleted when it is no longer needed. When information is no longer required, we take reasonable steps to securely delete or anonymise it.
11. Data Security
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. These measures include secure transmission protocols, access controls, and the principle of least privilege, which means that our personnel can access personal information only when their role requires it.
We regularly review our security practices and update them as threats and technologies evolve. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security, and you share information with us at your own risk to the extent permitted by law.
In the event of a data breach that affects your personal information and that is likely to result in a risk to your rights and freedoms, we will notify you and any relevant authority as required by applicable law.
12. International Data Transfers
Irw Consulting Inc. is based in Canada, and the personal information we collect is generally stored and processed in Canada. However, some of our service providers may store or process information in other jurisdictions, including jurisdictions that may have different data protection laws than the country where you reside.
Where we transfer personal information across borders, we take steps to ensure that the information receives a level of protection that is consistent with this policy and with applicable law. This may include the use of contractual safeguards with our service providers to protect the information in transit and at rest.
By providing your personal information to us, you acknowledge that it may be transferred to and processed in countries other than your own, and that the data protection laws in those countries may differ. We will continue to protect your information as described in this policy wherever it is processed.
13. Your Privacy Rights
Depending on where you live, you may have certain rights in relation to your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, and the right to restrict or object to certain processing.
You may also have the right to data portability, which means the right to receive your information in a structured and commonly used format, and the right to withdraw consent where processing is based on consent. If you wish to exercise any of these rights, please contact us using the details in Section 17.
We will respond to your request within the timeframe required by applicable law and may ask you to verify your identity before we act on a request. We will not discriminate against you for exercising any privacy right to which you are entitled. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
14. Privacy for Children
Our website and our services are intended for businesses and for individuals acting in a professional capacity. We do not knowingly collect personal information from children under the age of sixteen, and our services are not directed at children.
If you are a parent or guardian and believe that a child in your care has provided personal information to us, please contact us immediately using the details in Section 17. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information as quickly as possible.
We encourage parents and guardians to monitor the online activities of children in their care and to instruct them not to provide personal information to any website without permission.
15. Third Party Links
Our website may contain links to third party websites, applications or services that are not operated by Irw Consulting Inc. These links are provided for your convenience and information only. We do not control these third party sites and we are not responsible for their content or their privacy practices.
When you follow a link to a third party site, we encourage you to review the privacy policy of that site before providing any personal information. This policy applies only to information collected by Irw Consulting Inc. and does not extend to information collected by any third party.
The inclusion of a link on our website does not imply our endorsement of the linked site or of the practices of its operator. We accept no liability for the privacy practices or the content of any third party website.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. When we make changes, we will revise the last updated date at the top of this page and, where appropriate, we will provide a more prominent notice of the changes.
We encourage you to review this policy periodically so that you remain aware of how we protect your information. Your continued use of our website and services after any changes to this policy take effect will constitute your acceptance of the revised policy.
If the changes are material, we will take reasonable steps to notify you, for example by posting a notice on our website or by contacting you directly where we have your contact information and where it is appropriate to do so.
17. How to Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below. We will respond to your enquiry as promptly as we are able.
You can reach our team by email at talk@irw.lol, by telephone at +17653809412, or by writing to us at Irw Consulting Inc., 2515 Villa Borghese Crt, Windsor - N9G 2K2, Canada. Our website is available at https://www.irw.lol.
If you wish to exercise any of the privacy rights described in this policy, or if you have a complaint about our privacy practices, please contact us so that we can investigate and address your concern. If you are not satisfied with the outcome, you may contact the data protection authority in your jurisdiction.